What is the driving time from Faro airport ?
We are approx a 50 minute drive from Faro airport along the main A22 motorway. Lisbon airport can be reached in around 2 hours.
Is there wifi in the apartment ?
Yes the apartment is fitted with hi speed internet.
Is there air conditioning ?
Yes air conditioning units are fitted in both bedrooms and the lounge.
Is there heating in the apartment ?
The air conditioning units can also be used for heating.
Do you have a Alojamento Local (AL) number ?
Yes, we are fully approved by the Portuguese council to rent our apartment and our licence number is 113400/AL
How far is the nearest supermarket ?
Intermarche and Continente are both within close proximity of the apartment. By car it takes around 2/3 minutes and will take around 15 minutes by foot.
What facilities are there on Oasis Parque ?
As well as the leisure complex Oasis Parque also has a cafe/bar/restaurant which is open every day for breakfast , lunch and dinner ( no dinner on Saturday ) . They also offer local beers, snacks, ice creams etc.
What does the leisure complex include ?
There is a large outdoor pool, a heated indoor pool ( heated Nov - April ), children's pool, covered babies pool, jacuzzi spa, 2 x tennis courts, children's play ground plus massage availability,
Can I borrow tennis rackets ?
The apartment has two rackets and balls that you are welcome to use.
Is there a safe ?
Yes, the apartment has a safe .
Is there a hairdryer?
Yes a hairdryer is available .
Is there a DVD player ?
Yes the apartment has a DVD player and a large selection of DVD's.
How many does the apartment sleep ?
The apartment can sleep 5, which ideally will be 2 adults and 3 children . The main bedroom has a kingsize bed and the second bedroom has bunk beds along with a trundle bed and this room sleeps 3.
What is the booking process ?
After selecting the week you would like please proceed to book, you will be charged a booking deposit of £200.The balance will then be due by bank transfer 6 weeks before the rental. If the rental is within 6 weeks of booking the full balance will be due at the time of booking.
Do I need to pay a damage deposit ?
£200 will be held on your credit card, and will be returned to you within 7 days of the end of your rental providing the apartment is left in the same condition it was rented to you with no damage, all keys are returned along with al the leisure complex access cards.
What is your cancellation policy ?
The £200 booking deposit is non refundable . Cancellation between 8 weeks and 4 week will incur a 50% charge , cancellation within 4 weeks will incur a 100% charge .Any cancellation because of Covid 19 Travel Restrictions will be entitled to a full refund.
What if the government imposes a travel ban ?
In the event of international travel to Portugal being restricted all booking charges will be refunded.
Does the rental cost include check out cleaning ?
Yes, the cost is fully inclusive of a check out clean. For rentals of 2 weeks or more an extra linen change will be provided half way through the rental period.
Who do we contact if we have any problems ?
Our management company Careways have an office within the complex and can help you with any problems.
Do you provide beach towels ?
Unfortunately we do not provide beach towels.
Do you provide baby cots & high chairs ?
A cot and a high chair can be added when making the booking. There is a small additional charge for this.
What do we do when we arrive at Oasis Parque
On arrival you will call in at the reception to pick up the apartment keys and leisure access cards. Reception opening hours are Monday to Saturday 09.00 until 17.30. Reception is closed on Sundays & Bank Holidays. If you arrive outside these hours keys will be left in a security box for you to collect.
Can you arrange transfers from Faro Airport
We recommend Yellowfish Transfers to arrange your transfer from Faro airport, please click on the link on the booking page to take you to their booking process.
Do you recommend a rental car ?
A rental car is advisable however it is possible to get around the local area by taxi which are easy to call & affordable. There is also a regular bus service into Alvor and Portimao, and it is possible to reach the two local supermarkets by foot in around 15 minutes.
Is there a BBQ
Yes, the apartment has a very good BBQ which you are welcome to use. It must be cleaned after use however as this is not included in the service cost.
Is Air Conditioning included
Yes the apartment is fully air conditioned and this is included in the cost of the rental. It is however based on reasonable usage.